Terms and Conditions

These Terms and Conditions govern all the aspects of the Pupil’s interaction with the website located at crumb4life.com and the services that are offered by Crumb4Life. By accessing the Website and using our services you express your consent to be bound by all terms, rules and provisions stipulated herein. These Terms and Conditions were originally written in the English language and may be translated in other languages for better understanding. In case there are possible differences in interpretation or the application of these terms and conditions, the English version of these Terms will prevail.

1. Definitions

  • Crumb4Life (hereinafter also referred to as “Company”, “Website”, “We”, “Us”, “Our”) is a company located at Rüütli tn 24/1 Kesklinna linnaosa, Tallinn Harju maakond 10130, and registered with the commercial registry under number 16189904.
  • Terms and Conditions (hereinafter also referred to as “Terms”, “Agreement”, “Contract”) are the rules and regulations that govern the Pupil’s use of our website and services.
  • Pupil: A natural or legal person who has contracted Crumb4Life to provide services.
  • Service(s): All services, including English courses, tutoring, and tuition, that Crumb4Life carries out as part of an accepted assignment.
  • Learning Material(s): All materials provided to Crumb4Life by the Pupil in order to order our services.
  • Assignment: An agreement by which Crumb4Life undertakes the provision of certain tutoring or educational services to the Pupil.
  • Tutoring Service: A service that entails tutoring sessions or access to course materials provided by a tutor and Crumb4Life.
  • Service Period: The period during which tutoring sessions are scheduled or course access is provided.
  • Tutor A natural or legal person who is employed by our Company to execute an order that is received from a Pupil.

2. Applicability

Please note that these Terms and Conditions only apply to the Educational Consultancy services. In case you have requested Educational Project or Lead Acquisition development services, the separate Terms and Conditions will be stated in the Agreement that can be accepted and signed upon the negotiation results. When it appears that one or more of the provisions of these Terms and Conditions is at any time wholly or partially invalid, the remaining provisions shall remain fully applicable. When the interpretation of one or more provisions of these Terms and Conditions is unclear, an explanation that is “in the spirit” of these provisions shall be applicable. This is also the case when a situation that is not detailed in these Terms and Conditions arises. If Crumb4Life is not in strict compliance with these Terms and Conditions, it does not mean that the provisions are invalid or that Crumb4Life loses its right to otherwise demand strict adherence to them.

3. Offer

An offer contains a complete and accurate description of the services being delivered by Crumb4Life. The description will be detailed enough so that the Pupil can properly assess it. Mistakes or obvious errors within the offer are not binding for the Company.

4. Agreement

The Contract is concluded when the Pupil accepts our offer. The Company will confirm receipt of the Pupil’s offer acceptance by electronic means.

5. Changes to the Agreement

Crumb4Life reserves the right to modify or amend an Agreement between the Company and the Pupil in order to properly perform the services under these Terms and Conditions. The Company can refuse a request to modify an Agreement without being in default of the Agreement or omitting any terms therefrom.

6. Cancellation of a Contract by Crumb4Life

Crumb4Life is authorised to cancel a Contract after it has been concluded. The Company has the right to cancel a Contract if We consider that the Pupil does not meet minimum requirements. The minimum requirements for a Pupil are as follows:

  • The purpose of the tutoring must be for legitimate educational enhancement.
  • The Pupil must engage with the Tutor and the course materials in a respectful and constructive manner.
  • The Pupil is not involved or otherwise associated with committing fraudulent activities.

When Crumb4Life cancels a Contract, We will notify the Pupil about the matter as soon as possible.

7. Retention of Learning Materials

If the Pupil uses our tutoring services, Crumb4Life may store any related learning materials or session records on its server for up to one year for quality assurance and record-keeping purposes. The tutoring service implies that our Tutor may receive learning materials from the Pupil to facilitate a session. Once the Tutor has finished the relevant session(s), he/she is required to handle all Pupil materials with confidentiality.

8. Scheduling and Delivery of Tutoring Services

A tutoring schedule or course access period will be determined when such a service is purchased. Tutoring sessions will be conducted at the mutually agreed-upon times and dates. Crumb4Life will notify the service schedule to the Pupil in advance via email. The service schedule can also be viewed in the Pupil area of the website. The service period shall begin at the time of payment and end when the final scheduled session is completed or the course access period expires. If the Tutor fails to meet the scheduled session time, the Company will inform the Pupil in a timely manner and arrange for a rescheduled session. The Company excludes its liability for service delays due to technical issues beyond our reasonable control.

9. Refund Eligibility

Crumb4Life.com serves as a platform, facilitating the connection between Tutors and Pupils. It's important to note that we are not party to any agreements established between Tutors and Pupils or involved directly in the provision of any services or materials provided by the Tutors. Consequently, we do not actively monitor the transactions between Pupils and Tutors. However, our commitment to you extends beyond simply offering a platform for academic assistance; we also uphold your right to satisfaction. Our Refund Policy ensures your protection by providing the right to request a refund if the service delivered by the Tutor does not align with the requirements specified in your Order. In our quest to maintain transparency and fairness, we have outlined specific circumstances under which a refund can be granted. To provide the utmost confidence in our services, we want to ensure you leave with a clear understanding of our refund process and a feeling of absolute satisfaction. The following are the circumstances in which you can request a refund:

  • Pupils have the privilege to cancel orders under specific conditions:
    • Early Cancellation: If no Tutor has been assigned to the Order, the Pupil is entitled to a 100% refund.
    • Late Cancellation: If the Tutor has already commenced preparation for the service or the course has begun, the refund amount will be proportional to the remaining sessions or course duration, up to a maximum of 70%. If the service has been fully completed, it will be treated as a Disputed Claim.
    • Cancellation Without Assigned Tutor: In exceptional cases where no Tutor has been assigned, a full refund will be issued.
  • Refunds for service delays are contingent upon the circumstances:
    • Company's Fault: If a delay or missed session is attributable to our error, the Pupil may receive a partial refund, provided they still intend to attend a rescheduled session. If the Pupil chooses not to attend a rescheduled session, a full refund for that specific session can be granted.
    • Pupil's Fault: If the delay or a missed session is due to the Pupil's actions, such as failing to attend a scheduled session or not providing necessary information, no refund can be granted.
  • Claims concerning Service Quality:
    • If a Pupil is dissatisfied with the quality of a tutoring session, they must contact us within 48 hours of the session with a detailed explanation of the issue. We will investigate the claim, and a partial or full refund for the session may be granted at our discretion.
  • Refunds for duplicate orders or charges are handled as follows:
    • Double Billing: If a Pupil has been mistakenly billed twice for the same Order, the additional charge will be fully refunded.
    • Duplicate Orders: If the Pupil accidentally places two similar orders, standard cancellation rules apply. In the event of two identical orders being placed and paid for, it will be assumed that both orders are required, and work will proceed accordingly. If an order has been unintentionally paid for, immediate contact must be made with us to rectify the situation.

Please note that if a 100% refund is granted, you are prohibited from using any materials provided during the service, and all rights granted are terminated.

10. Liability

The Company is liable only for consequences stated in these provisions. Crumb4Life is not liable for any damages caused by incorrect and/or incomplete information provided to us by or on behalf of the Pupil. If Crumb4Life is liable for losses limited to only the invoice value of the Contract, at least for the portion of the order to which the liability relates. The Company is not liable for any damage suffered by the Pupil in the event that Crumb4Life rejects his/her order. We do not hold any liability for damage to or loss of learning materials that are stored by Crumb4Life or third parties. Crumb4Life is not liable for consequences and potential damage to the Pupil in the event that it does not meet a scheduled service time. Crumb4Life is not liable for consequential damages, including the Pupil's academic performance, grades, or failure to pass any course or examination. Our services are intended to support learning and are not a guarantee of academic success. Crumb4Life reserves the right to undo damage of the Pupil, if possible and to the extent possible.

11. Changes to the Terms and Conditions

Crumb4Life reserves the right to amend or supplement these Terms and Conditions. Crumb4Life is not responsible for any possible consequences that may arise from your failure to check the updates to these Terms and Conditions.

12. Applicable Laws and Dispute Settlement

All legal relationships to which Crumb4Life is a party are subject exclusively to Estonian law, including when the other party involved in the legal relationship resides wholly or partly abroad. Crumb4Life excludes the application of the CISG. All disputes will be settled by the competent court in the district where Crumb4Life is located.

13. Ownership

https://crumb4life.com is operated by Crumb4life OÜ with the registered address at: Rüütli tn 24/1 Kesklinna linnaosa, Tallinn Harju maakond, Eesti, 10130, under the laws of Estonia.

14. Returns and correspondence

Address for Returns and Cardholder correspondence: Rüütli tn 24/1, Tallinn Harjumaa, Eesti, 10130.